Shipping Policy

This Shipping Policy regulates all order processing, shipping rules, delivery time, and freight standards for Horizon online store orders.

5.1 Order Processing Time

All orders will be processed and shipped within 1–3 business days after successful payment (excluding weekends and official holidays). We will strictly inspect product quality and package condition before delivery to ensure intact shipment.

5.2 Shipping Coverage

We provide shipping services to most countries and regions around the world. For remote or restricted areas, we will notify customers separately if shipping is unavailable.

5.3 Delivery Time

Domestic US shipping: 5–10 business days. International shipping: 7–20 business days, depending on destination country and customs clearance progress.

5.4 Shipping Fee Standard

Shipping fees are calculated based on order weight, package size, and delivery destination. We occasionally launch free shipping promotions with specified order thresholds, which shall be subject to ongoing store activity rules.

5.5 Customs & Duties

International orders may incur local customs duties, taxes, and clearance fees, which are borne by the customer. We are not responsible for customs delays, duty charges, or order returns caused by local customs policies.

5.6 Order Tracking

Once your order is shipped, we will send a tracking number to your registered email. You can check real-time logistics status through the official shipping channel.