FAQ (Frequently Asked Questions)

Q1: How can I confirm my order after payment? A: After you complete the payment, you will receive an order confirmation email from our official mailbox. You can check your order number, product details, shipping address, and estimated delivery time in the email.

Q2: Can I modify my shipping address or product size after placing an order? A: You can contact our customer service to modify order information for free before the order is shipped. Once the order enters the shipping process, modification is no longer available.

Q3: What should I do if my package is lost or delayed? A: Please contact our support team with your order number. We will check the logistics status for you immediately and provide corresponding solutions according to the actual situation.

Q4: Are your dress sizes standard? A: All our dresses follow standard US size standards. We provide detailed size charts on each product page. We recommend you refer to the size chart before purchasing to choose the most suitable size.

Q5: How long will it take to receive my refund? A: We will approve the refund within 2–3 business days after receiving and inspecting your returned items. The funds will arrive in 3–7 business days, subject to your payment platform’s processing speed.

Q6: Do you support international returns? A: Yes, we support international returns within the 30-day return window. Customers need to bear the return shipping fee unless the item is defective or wrong due to our responsibility.

Q7: Is my personal payment information safe on your website? A: Absolutely safe. Our website uses advanced encryption technology to protect all transaction and personal data. We will never disclose or sell your private information to any third party.

Q8: Do you have seasonal discount activities? A: Yes, we regularly launch seasonal promotions, holiday discounts, and new product preferential activities. You can follow our store updates or subscribe to our email newsletter to get the latest discount information.